Call Center Manado Siaga112 jadi finalis kompetisi CC World Global 2018 di Republik Ceko

Wakil Walikota Manado Mor Bastiaan mempresentasikan Call Center Manado Siaga112 di acara 13th annual 2018 Best Contact Center Practices, di Praha, Republik Ceko.

MANADO, BERITASULUT.CO.ID – Nama Kota Manado kembali bergaung di dunia internasional menyusul Call Center Manado Siaga112, menjadi salah satu finalis dalam ajang kompetisi Contact Center (CC) World Global 2018.

Keberhasilan Call Center Manado Siaga112 menembus tingkat dunia setelah dinyatakan sebagai Call Center terbaik se-Asia Pacifik yang dilaksanakan di Makau, Cina.

Olehnya, Wakil Walikota Mor Dominus Bastiaan SE mewakili Walikota DR Ir GS Vicky Lumentut SH MSi DEA, diundang sekaligus menjadi salah satu pembawa materi dalam acara 13th annual 2018 Best Contact Center Practices, yang digelar di Prague Marriott Hotel, Praha, Republik Ceko, Senin 05 November 2018.

Call Center Manado Siaga112 dinilai memiliki layanan panggilan darurat bertaraf internasional. Sehingga, Contact Center World (CCW) tak ragu memberikan penghargaan dan menempatkan Manado pada kategori Best Service Center.

Dalam pidato berbahasa Inggris di hadapan kontestan lainnya dari berbagai penjuru dunia, Wawali Mor Bastiaan mengatakan dibangunnya Call Center Manado Siaga112 tujuannya untuk membantu masyarakat Kota Manado mendapat layanan darurat dengan cepat. Sehingga, dengan ditetapkannya Call Center Manado Siaga112 sebagai Best Service Center mewakili kawasan Asia Pacifik merupakan suatu kehormatan bagi Kota Manado.

“Kami tentunya tidak pernah menyangka bisa seperti ini di kancah internasional. Sebenarnya, dibangunnya Call Center di Manado untuk memberikan layanan darurat secara cepat. Dengan memiliki fasilitas Call Center saja, kami sudah bersyukur bisa membantu masyarakat Manado,” ujar Wawali Mor Bastiaan.

Setelah dilakukan penilaian terhadap Call Center finalis dari berbagai negara, hasilnya akan diumumkan pada 9 November 2018 waktu setempat.

Layanan Call Center Manado Siaga112 merupakan inisiatif Kementerian Komunikasi dan Informatika (Kominfo) sejak tahun 2016 lalu.

Seperti diketahui, sejak di-launching pada 6 Desember 2017, Call Center Manado Siaga112, mendapat perhatian serius komunitas CCW. Ujung-ujungnya, CCW memberikan penghargaan sebagai layanan terbaik di kawasan Asia Pacifik.

Komunitas CCW merupakan jejaring asosiasi global Contact Center yang bertujuan berbagi, berjejaring, dan pembelajar profesi Contact Center. Penyerahan penghargaan tersebut dilakukan perwakilan CCW di Indonesia Grace Heny, di Oakwood Premier Cozmo, Jakarta, pada 14 April 2018.

Bahkan, Kota Manado mendapat kesempatan menjadi finalis berbagi Studi Kasus Manado Siaga112 di Makau, 16-20 Juli 2018.(DONWU)

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Baca Juga:  Walikota GSVL pimpin Apel Kesiapsiagaan Penanggulangan Bencana Manado

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